r222 Privacy Policy

This Privacy Policy ("Policy") describes how r222 ("r222", "we", "us", "our") collects, uses, stores, discloses, and protects the personal information of individuals ("Player", "User", "you") who access or use the r222 online casino and sports betting platform available at r222.io and all associated pages and services (collectively, the "Platform").

r222 takes data privacy seriously. We are committed to handling your personal information responsibly, transparently, and in accordance with applicable data protection principles. This Policy is designed to give you a clear and honest picture of our data practices so that you can make informed decisions about your use of the r222 Platform.

This Privacy Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and r222. By registering an account or using the r222 Platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

r222 collects personal data that falls into the following categories. We only collect data that is relevant and necessary for the specific purposes set out in Section 4 of this Policy.

r222 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data (beyond standard identity document photographs), or health data, except where a player voluntarily discloses health-related information in the context of a responsible gaming self-exclusion or problem gambling support request.

r222 collects personal data through the following channels and methods:

3.1 Direct Collection. You provide personal data directly to r222 when you:

• Create and register an r222 account;
• Complete identity verification (KYC) procedures;
• Make a deposit or withdrawal using an approved payment method;
• Contact r222 customer support via email or live chat;
• Respond to surveys, promotional offers, or feedback requests;
• Update your account profile or communication preferences.

3.2 Automatic Collection. When you access and use the r222 Platform, certain technical and behavioural data is collected automatically by our systems, including server logs, session tracking tools, and analytics software. This data helps us maintain platform security, detect fraud, and improve the user experience.

3.3 Cookies and Similar Technologies. r222 uses cookies, web beacons, pixel tags, and similar tracking technologies to collect data about how you interact with the Platform. For full details, see Section 7 (Cookies & Tracking) of this Policy.

3.4 Third-Party Sources. r222 may receive personal data about you from trusted third-party sources in specific, documented circumstances, including:

• Identity verification and KYC service providers;
• Fraud prevention and anti-money-laundering (AML) screening services;
• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) for transaction confirmation;
• Analytics and marketing technology partners (where you have provided consent).

r222 processes your personal data for the following specific, documented purposes. We do not use your data for any purpose that is incompatible with these stated purposes without first obtaining your consent or establishing an alternative legal basis.

• Account registration and management — creating and maintaining your r222 player account, authenticating your identity at login, and managing account preferences;
• Identity verification (KYC) — confirming your age (21+), identity, and residential address to comply with our platform's eligibility requirements;
• Payment processing — facilitating deposits and withdrawals through your chosen payment method, verifying transaction amounts, and maintaining accurate financial records;
• Fraud prevention and security — detecting and preventing fraudulent activity, money laundering, multi-accounting, bonus abuse, and unauthorised account access;
• Responsible gaming monitoring — monitoring gameplay patterns to identify potential problem gambling behaviours and enabling responsible gaming tools such as deposit limits and self-exclusion;
• Customer support — responding to enquiries, complaints, and support requests submitted by players via email or live chat;
• Platform improvement — analysing aggregated behavioural and technical data to improve Platform performance, game selection, and the overall user experience;
• Marketing and promotions — sending promotional communications about bonuses, new games, and seasonal offers, where you have opted in to receive such communications;
• Legal and regulatory compliance — fulfilling any legal obligations that may apply to r222's operations, including data retention requirements and responding to lawful requests from authorities.

r222 processes your personal data on the following legal bases, depending on the specific purpose of the processing activity:

• Contractual necessity — processing required to fulfil the agreement between you and r222 as set out in our Terms & Conditions (e.g., account creation, payment processing, identity verification);
• Legitimate interests — processing that serves r222's legitimate business interests, provided those interests are not overridden by your rights and interests (e.g., fraud detection, platform security, responsible gaming monitoring, service analytics);
• Legal obligation — processing required for r222 to comply with applicable legal or regulatory obligations (e.g., KYC documentation retention, AML screening);
• Consent — processing based on your freely given, specific, and informed consent (e.g., receiving marketing emails and SMS promotions). You may withdraw consent for marketing communications at any time by contacting [email protected] or using the unsubscribe option in any promotional message.

r222 does not sell, rent, or trade your personal data. We share your data only in the specific circumstances described below, and only to the extent necessary for the stated purpose.

6.1 Service Providers and Processors. r222 engages trusted third-party service providers who process personal data on our behalf, subject to strict contractual data protection obligations. These include:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — for deposit and withdrawal processing;
• KYC and identity verification providers — for age and identity confirmation;
• Fraud detection and AML screening services — for account security and compliance;
• IT infrastructure and cloud hosting providers — for secure platform operation and data storage;
• Customer support software providers — for managing and responding to support tickets;
• Analytics providers — for aggregated, anonymised Platform usage analysis.

6.2 Game Providers. When you play games on the r222 Platform supplied by third-party game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), certain technical data (such as your player session ID and game transaction data) may be transmitted to the relevant game provider for the purpose of delivering the game and maintaining accurate game records. This data sharing is governed by the respective provider's data processing agreement with r222.

6.3 Legal and Regulatory Disclosure. r222 may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or lawful regulatory request. r222 will endeavour to notify affected players of such disclosures where permitted by law.

6.4 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of r222's business assets, your personal data may be transferred to the acquiring entity as part of the transaction. r222 will take reasonable steps to ensure that the acquiring entity maintains privacy protections consistent with this Policy, and will notify affected players of any material change to data processing arrangements arising from such a transaction.

6.5 No Unauthorised Sharing. Outside of the circumstances described above, r222 will not share your personal data with any third party without your explicit prior consent.

r222 uses cookies and similar technologies to enhance your experience on the Platform, maintain session security, and gather aggregated analytics data. A cookie is a small text file placed on your device by a website. It allows the website to recognise your device across page visits and sessions.

7.1 Types of Cookies Used. r222 uses the following categories of cookies:

• Strictly Necessary Cookies — essential for the Platform to function correctly. These include session authentication cookies that keep you logged in, security tokens, and fraud detection identifiers. These cookies cannot be disabled without impairing core Platform functionality.
• Functional Cookies — used to remember your preferences, such as language settings, display preferences, and responsible gaming tool configurations. Disabling these cookies may affect the personalisation of your experience.
• Performance and Analytics Cookies — used to collect anonymised data about how players navigate and use the Platform. This data helps r222 identify and resolve technical issues and improve the Platform experience. No personally identifiable information is included in analytics reports.
• Marketing Cookies — used (where you have consented) to deliver relevant promotional content about r222 offers and new games. These cookies may track your activity across sessions to assess engagement with promotional content.

7.2 Managing Cookies. You may manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling strictly necessary cookies may prevent you from accessing certain features of the r222 Platform, including logging into your account.

7.3 Web Beacons and Pixel Tags. In addition to cookies, r222 may use web beacons (small transparent images embedded in emails or web pages) and pixel tags to track whether promotional emails have been opened and to measure the effectiveness of on-site campaigns. These technologies collect only aggregated, anonymised engagement data.

r222 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in Section 4 of this Policy, and for as long as required by our legal and regulatory obligations. The following retention periods apply as a general guide:

Upon expiry of the relevant retention period, r222 will securely delete or anonymise your personal data in accordance with our internal data disposal procedures. Anonymised data (data from which all identifying information has been permanently removed) may be retained indefinitely for aggregated statistical and analytical purposes.

As a player on the r222 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact r222 at [email protected] with the subject line "Data Rights Request" and your registered account details.

• Right of Access — you have the right to request a copy of the personal data r222 holds about you. r222 will respond to access requests within 30 days of receipt.
• Right to Rectification — you have the right to request correction of any personal data that is inaccurate or incomplete. You may update certain account details directly from your account dashboard.
• Right to Erasure — you have the right to request deletion of your personal data in certain circumstances (e.g., where the data is no longer necessary for the purposes for which it was collected). This right is subject to r222's legal retention obligations; we may be unable to delete certain data that we are required to retain by law.
• Right to Restriction of Processing — you have the right to request that r222 restrict processing of your personal data in specific circumstances, such as where you contest the accuracy of the data or object to its processing on legitimate interests grounds.
• Right to Data Portability — you have the right to request a copy of the personal data you provided to r222 in a structured, commonly used, machine-readable format, where technically feasible.
• Right to Object — you have the right to object to r222's processing of your personal data on the basis of legitimate interests. r222 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent — where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

r222 operates as an offshore platform. As a result, your personal data may be transferred to, stored in, or processed in countries other than Bangladesh. These countries may have data protection laws that differ from those applicable in your country of residence.

Where personal data is transferred to third-party service providers or processors located outside Bangladesh, r222 ensures that appropriate safeguards are in place to protect your data, including:

• Contractual data processing agreements that impose data protection obligations on the receiving party;
• Use of service providers who maintain recognised international security certifications (e.g., ISO 27001, SOC 2);
• Transfer only to jurisdictions that provide an adequate level of data protection, or where adequate contractual protections have been established.

By using the r222 Platform, you acknowledge and consent to the international transfer of your personal data as described in this section, subject to the safeguards outlined above.

The r222 Platform is strictly intended for individuals who are 21 years of age or older. r222 does not knowingly collect, process, or store personal data from individuals under the age of 21. If you are under 21, you must not register an account or use the r222 Platform in any capacity.

If r222 becomes aware that personal data has been collected from an individual under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a person under 21 has registered on the r222 Platform, please notify us immediately at [email protected].

Parents and guardians are encouraged to use available parental control and internet filtering tools to prevent underage access to online gambling platforms.

The r222 Platform may contain references to third-party game providers and payment services. If you navigate away from the r222 Platform to a third-party website or application, this Privacy Policy no longer applies. r222 is not responsible for the privacy practices, data collection policies, or content of any third-party sites.

We strongly recommend that you review the privacy policy of any third-party platform you visit before providing personal information. The presence of a third-party game or payment provider on the r222 Platform does not constitute r222's endorsement of that provider's privacy practices.

r222 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, r222 will notify registered players via the email address on file and/or by displaying a prominent notice on the Platform. The effective date at the top of this Policy will be updated to reflect the date of any revision.

We encourage you to review this Privacy Policy periodically to stay informed about how r222 is protecting your personal data. Your continued use of the r222 Platform following notification of any update constitutes your acceptance of the revised Policy. If you do not agree with any changes to this Policy, you must cease using the Platform and request closure of your account.

If you have any questions, concerns, or requests relating to this Privacy Policy, or if you wish to exercise any of your data rights as described in Section 9, please contact the r222 privacy team using the details below. All privacy-related enquiries are handled by our dedicated support team and are treated with strict confidentiality.

For responsible gaming support, self-exclusion requests, or deposit limit enquiries, please visit our Responsible Gaming page. For general platform questions, visit our FAQ page. For full details of your rights and obligations as an r222 player, please review our Terms & Conditions.

r222 is committed to resolving all privacy-related concerns promptly and fairly. If you are not satisfied with our response to a privacy enquiry or data rights request, you retain the right to escalate the matter through the dispute resolution mechanism described in our Terms & Conditions.